Customer Service Manager
at Delta Dallas

Date Posted: 8/30/2019

Job Description

Supervisor ~ Customer Service (Coppell)

Responsibilities

  • Grows and develops talent. Takes ownership of agent engagement and the connection to customer.
  • Influences decisions and drives team member performance and behaviors that impact outcomes.
  • Works effectively in a team through sharing success, seeking clarification and impact of success across, driving shared outcomes and sharing best practices
  • Thrives when faced with challenges, strategically solves problems, respective to feedback, celebrates others success, persists despite obstacles
  • Heavily involved in data processing and reporting which includes identifying issues and trends through analysis
  • Provides proactive recommendations and leverages available resources to resolve problems.
  • Empowers and manages team to work the processes with excellence while delivering expected outcomes
  • Ensures employees have appropriate training and other resources to perform their jobs.
  • Works as a member/leader of special or ongoing projects important to area and process improvement
  • Utilizes department resources to further assist customers who have left reviews on social media or our website
  • Observe performance of team members to identify strengths and areas of improvement for development opportunities benefiting the individual, department, and overall company
  • Responds to and resolves escalated issues and/or unique or complex requests from customers
  • Liaison between other leaders, department heads, influencers, and end-users

Requirements

  • Bachelor’s degree or equivalent preferred
  • 3 + years’ experience leading others in customer support, contact center environment
  • Ability to build relationships with cross functional stakeholders and drive shared outcomes
  • Customer focused with track record for going above and beyond for the customer
  • Ability to lead in a fast-paced environment subject to rapid change and ambiguity
  • Relevant start-up, technology, and customer care experience
  • Strong communication skills both oral (speaking, listening, interpretation) and written
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Ability to be a quick problem solver

Job Snapshot

  • Employee Type: Full-Time
  • Location: Coppell, TX
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 8/30/2019

About Us

Delta Dallas helps companies succeed by providing leadership and staffing expertise through customized recruiting programs. Our staffing solutions include administrative, accounting, and financial roles, as well as workforce management, workforce analytics, and skills-based training solutions. Beyond filling positions, we're committed to bringing employers and employees together for a more productive future.

Delta Dallas' award-winning team was recently recognized by the Texas Association of Personnel Consultants (TAPC) as the number one Temporary/Contract Service Administrative Team and number one in the Highest Revenue Increase category by the National Independent Staffing Association (NISA). For over 30 years, Delta Dallas has provided innovative staffing solutions for hundreds of companies in the Dallas/Fort Worth area.

Whether you're looking for full-time or supplemental (temporary) employment, better pay or more responsibility, or just a change of scenery- we can help you find the opportunity that's right for you. Our recruiters and staffing specialists will connect you with great companies and provide you with the resources and opportunities to help you achieve success. 

Your Dream Job is Out There. We’ll Help You Get It! Join the Delta Dallas Talent Network today- and be on your way to an amazing new career!

What is a Talent Network?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities with family and friends through Social Media or email