Customer Service Specialist
at Delta Dallas

Date Posted: 5/2/2019

Job Description

MUST be flexible between the hours 7:00 am – 7:00 pm (8-hour shifts, 40 hours per week, Monday-Friday)- Shifts rotate every six months- $15 per hour

The successful Customer Relations Specialist will build customer relationships, provide solutions for the customer based on understanding their needs, and will be an advocate for the company as well as its mission.


RESPONSIBILITIES:

  • Assist with answering all customer service inquiries pertaining to the company via phone, chat, email, and postal mail.
  • Provide instructions for the operation of the product. 
  • Help customers identify the right product solution for his/her needs.
  • Provide follow-up to customers as needed for service inquiries, as well as inquire if additional products are wanted.
  • Enter orders into the database for new/additional orders.
  • Receive inbound sales calls.  Make outbound sales calls.

Job Requirements

  • 2+ years of experience in Customer Service at the consumer level
  • High School Diploma is required, some college is preferred
  • Excellent reading comprehension
  • Written and verbal communication skills
  • Must be detail-oriented, well organized, and punctual
  • Multi-tasking is a must, with minimum supervision and be able to remain patient and calm in high-pressure situations
  • Exercise professional telephone etiquette for all calls, exhibiting a positive and upbeat attitude at all times
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Ability to be a quick problem solver
  • Strong communication skills both oral (speaking, listening, interpretation) and written

Job Snapshot

About Us

Delta Dallas helps companies succeed by providing leadership and staffing expertise through customized recruiting programs. Our staffing solutions include administrative, accounting, and financial roles, as well as workforce management, workforce analytics, and skills-based training solutions. Beyond filling positions, we're committed to bringing employers and employees together for a more productive future.

Delta Dallas' award-winning team was recently recognized by the Texas Association of Personnel Consultants (TAPC) as the number one Temporary/Contract Service Administrative Team and number one in the Highest Revenue Increase category by the National Independent Staffing Association (NISA). For over 30 years, Delta Dallas has provided innovative staffing solutions for hundreds of companies in the Dallas/Fort Worth area.

Whether you're looking for full-time or supplemental (temporary) employment, better pay or more responsibility, or just a change of scenery- we can help you find the opportunity that's right for you. Our recruiters and staffing specialists will connect you with great companies and provide you with the resources and opportunities to help you achieve success. 

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