Customer Service Specialist
at Delta Dallas

Date Posted: 1/11/2019

Job Description

Our client in downtown Dallas is searching for a Customer Service Specialist to act as a primary point of contact for their retail branches nationwide. This is not a traditional call center role! This is a role that requires the ability to build relationships with customers, to use problem solving skills to act as a liaison with multiple departments, and act as a proactive advocate for the customer with vendors. This is a Contract to Hire role paying $14/hr., and the work shift is from 7:30a-4:30p daily. Primary responsibilities will include: • Managing inbound calls, chats and emails, providing customers with product, pricing and service information • Providing order updates, shipping information and tracking information to customers • Assisting customer with online/ecommerce portal, including basic tech support • Acting as a liaison with multiple company-owned distribution centers to provide order status updates to customers • Documentation of all calls and order updates into proprietary database

Job Requirements

* Excellent problem solving and deductive reasoning skills • Excellent communication and listening skills • ???Customer first always??? mindset • Excellent work ethic, with the ability to commit to a dedicated 7:30-4:30 schedule • Ability to learn new skills easily, particularly software and technical systems • Srong data entry skills and attention to detail • Ability to work as a team in a collaborative environment

Job Snapshot

About Us

Delta Dallas helps companies succeed by providing leadership and staffing expertise through customized recruiting programs. Our staffing solutions include administrative, accounting, and financial roles, as well as workforce management, workforce analytics, and skills-based training solutions. Beyond filling positions, we're committed to bringing employers and employees together for a more productive future.

Delta Dallas' award-winning team was recently recognized by the Texas Association of Personnel Consultants (TAPC) as the number one Temporary/Contract Service Administrative Team and number one in the Highest Revenue Increase category by the National Independent Staffing Association (NISA). For over 30 years, Delta Dallas has provided innovative staffing solutions for hundreds of companies in the Dallas/Fort Worth area.

Whether you're looking for full-time or supplemental (temporary) employment, better pay or more responsibility, or just a change of scenery- we can help you find the opportunity that's right for you. Our recruiters and staffing specialists will connect you with great companies and provide you with the resources and opportunities to help you achieve success. 

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