at Delta Dallas

Date Posted: 3/18/2020

Job Description

Delta Dallas's Frisco, TX client is seeking a Dynamics 365 CRM Sr. Functional Analyst. This leading field services company provides 'white glove,'? last-mile installation and maintenance services to network operators, OEMs and retailers of smart home electronics and connected devices. Their services offerings include logistics and kitting services, call centers, a Network Operations Center (NOC) and best training programs in the industry.

Dynamics 365 CRM Sr. Functional Analyst

Experienced position that combines systems and functional knowledge to ensure cohesion and linkage with the Business Process Domains. Support the Business Process Domains in defining and documenting requirements (scope, size, effort). Develop functional specifications based on business requirements and ensure technical delivery meet functional specifications.

Essential Functions:

  • Perform Full project lifecycle duties for Microsoft Dynamics 365 and related ISV solutions including:, Project Definition/Estimating, Business Requirements Analysis, Functional/Technical Design, and on-going QA activities.
  • Identify and recommend product customizations, enhancements, or workarounds to meet customer requirements.
  • Develop functional and technical specifications for enhancements and integrations to other business applications.
  • Responsible for the Functional Requirements Document and Technical Design Package, including leading review sessions with the business users
  • Provides Microsoft Dynamics 365 functional and technical implementation expertise.
  • Will be expected to coach, train, or be a mentor to newly hired team members.
  • Build a relationship and develop trust with key stakeholders, serving as the functional/technical lead.

Minimum Job Requirements:

  • BS degree or higher related field
  • 5 plus years’ experience coordinating and/supporting IT business processes Detail knowledge of the Business process domain area, its key processes and systems
Knowledge, Skills, and Abilities:
  • Demonstrable track record of business process improvement
  • Strong analytic skills, combined with excellent communication & stakeholder relationship management skills
  • Strong technical domain knowledge in one or more specific areas of CRM including Field Service, Resource Scheduling, Inventory, Marketing and Sales.
  • Experience integrating with D365 F&O a plus
  • Able to be the lead consultant on improvement plans and projects, interpreting business standards/policy and it’s impact on those projects
  • Able to question & challenge users at all levels with confidence, in order to arrive at a clear, unambiguous view of requirements
  • Strong business process mapping and improvement skills
  • Strong interpersonal and relationship management skills
  • Excellent written and verbal communication skills

Job Snapshot

About Us

Delta Dallas helps companies succeed by providing leadership and staffing expertise through customized recruiting programs. Our staffing solutions include administrative, accounting, and financial roles, as well as workforce management, workforce analytics, and skills-based training solutions. Beyond filling positions, we're committed to bringing employers and employees together for a more productive future.

Delta Dallas' award-winning team was recently recognized by the Texas Association of Personnel Consultants (TAPC) as the number one Temporary/Contract Service Administrative Team and number one in the Highest Revenue Increase category by the National Independent Staffing Association (NISA). For over 30 years, Delta Dallas has provided innovative staffing solutions for hundreds of companies in the Dallas/Fort Worth area.

Whether you're looking for full-time or supplemental (temporary) employment, better pay or more responsibility, or just a change of scenery- we can help you find the opportunity that's right for you. Our recruiters and staffing specialists will connect you with great companies and provide you with the resources and opportunities to help you achieve success. 

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