Help Desk Analyst
at Delta Dallas

Date Posted: 7/13/2021

Job Description

Houston Location-ESSENTIAL DUTIES AND RESPONSIBILITIES Install, configure and support hardware including Dell workstations, Lenovo laptops, HP and Canon printers, networked copiers, Mobile devices (including but not limited to iOS and Android), LCD projectors, Bloomberg Terminals, Wireless cards (WWAN & WiFi), Mitel Phones, Polycom Video Conference units, and other computer and network peripherals. Install and configure operating systems and application software including standard  software such as Windows 10, Microsoft Office 2019 & 2016, Microsoft Outlook in the Exchange Hosted environment (O365), MS Teams, Citrix, GlobalProtect VPN, Adobe products, and various financial information software, as well as special non-standard applications and custom applications. Provide general user support on all installed applications, operating systems, and hardware both in person and over the phone, particularly in the Houston/US regions and Global offices. Manage IT resources, including workstations, laptops, projectors, and their inventory. Carry out Windows 10 and Windows Server 2016 & 2019 network administration, including creating and administering user accounts; and creating, administering, and troubleshooting network print devices, including network-attached multi-function printers (MFPs). Understand the function, configuration, and administration of Microsoft 2016 & 2019 servers, including their peripheral devices such as backup systems, print queues, and data shares. Provide support for VM infrastructure using vSphere and NetApp. Provide support to remote users on connectivity issues arising from the use of Citrix and GlobalProtect VPN clients. ESSENTIAL DUTIES AND RESPONSIBILITIES (continued) Maintain the local area network for the Houston office, including Cisco, Dell, Riverbed and NetApp, APC/UPS & other equipment used in the ongoing network operations. Monitor & troubleshoot the wide-area network connection between offices. Work with Sprint and other vendors to maintain the data communication lines. Provide local hands-on assistance with administration and maintenance of phone and voicemail systems, including installing new phones and moving existing phones as needed. Act as the local contact for all technical-based vendors. Coordinate upgrades and maintenance required by 3rd party vendors to keep systems running and up-to-date. Assist in network implementations and the administration of other  offices. Travel to other regional offices for technical support/office expansions as required. Other duties may be assigned as needed by the manager.

Job Snapshot

About Us

Delta Dallas helps companies succeed by providing leadership and staffing expertise through customized recruiting programs. Our staffing solutions include administrative, accounting, and financial roles, as well as workforce management, workforce analytics, and skills-based training solutions. Beyond filling positions, we're committed to bringing employers and employees together for a more productive future.

Delta Dallas' award-winning team was recently recognized by the Texas Association of Personnel Consultants (TAPC) as the number one Temporary/Contract Service Administrative Team and number one in the Highest Revenue Increase category by the National Independent Staffing Association (NISA). For over 30 years, Delta Dallas has provided innovative staffing solutions for hundreds of companies in the Dallas/Fort Worth area.

Whether you're looking for full-time or supplemental (temporary) employment, better pay or more responsibility, or just a change of scenery- we can help you find the opportunity that's right for you. Our recruiters and staffing specialists will connect you with great companies and provide you with the resources and opportunities to help you achieve success. 

Your Dream Job is Out There. We’ll Help You Get It! Join the Delta Dallas Talent Network today- and be on your way to an amazing new career!

What is a Talent Network?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities with family and friends through Social Media or email