HelpDesk Support
at Delta Dallas

Date Posted: 7/6/2021

Job Description

2 openings will look at great candidates level 1-3-Tackle troubleshooting and problem resolution to support end-user technical issues. Must have O365, and  AD  experience. Set up new desktop systems and configure laptops for incoming employees, loading required software and server permissions. Conduct hands-on technology training programs to assist use of newly implemented hardware and software. Monitor IT use to maintain compliance with established processes, policies and guidelines. Deliver local and remote Tier 1-3 IT support for hardware and software to company personnel. Review requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution. Provide on-site technical support after project implementation and recommended product changes and upgrades to product managers. Create robust end-user self-service tools and documentation for all software support being used by clients 
Built and maintained successful relationships. Monitor service orders to completion and closed service tickets. Collaborate with support team to assist client stakeholders with emergent technical issues and develop effective solutions.  Process inbound and outbound technical support calls. Deliver on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.

Job Snapshot

About Us

Delta Dallas helps companies succeed by providing leadership and staffing expertise through customized recruiting programs. Our staffing solutions include administrative, accounting, and financial roles, as well as workforce management, workforce analytics, and skills-based training solutions. Beyond filling positions, we're committed to bringing employers and employees together for a more productive future.

Delta Dallas' award-winning team was recently recognized by the Texas Association of Personnel Consultants (TAPC) as the number one Temporary/Contract Service Administrative Team and number one in the Highest Revenue Increase category by the National Independent Staffing Association (NISA). For over 30 years, Delta Dallas has provided innovative staffing solutions for hundreds of companies in the Dallas/Fort Worth area.

Whether you're looking for full-time or supplemental (temporary) employment, better pay or more responsibility, or just a change of scenery- we can help you find the opportunity that's right for you. Our recruiters and staffing specialists will connect you with great companies and provide you with the resources and opportunities to help you achieve success. 

Your Dream Job is Out There. We’ll Help You Get It! Join the Delta Dallas Talent Network today- and be on your way to an amazing new career!

What is a Talent Network?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities with family and friends through Social Media or email