Collections

Position: Collections Manager

Location: North Dallas

Salary: $60K-$70K

Role Overview: As the Collections Manager, you will collaborate with another Collections Manager to oversee the collections team, ensuring the efficient resolution of outstanding payment issues. Reporting directly to the Executive Vice President & President/CEO, you will play a pivotal role in maintaining high standards of service excellence and compliance.

Responsibilities:

• and mentor the collections team, ensuring adherence to servicing policies and procedures.
• workflow processes to optimize productivity and performance metrics.
• escalated calls and initiate outbound communications when necessary.
• a positive work environment conducive to productivity and high performance.
• performance improvement plans as required and identify process enhancements.
• with customers to resolve outstanding issues and offer alternative payment solutions.
• compliance with company policies, procedures, and regulatory requirements, including the Fair Debt Collection Practice Act.
• negotiations with borrowers to establish viable payment arrangements.
• accounts under modification agreements to ensure compliance.
• accurate documentation of collection activities and account information.
• day-to-day collector activities, driving revenue generation results.
• regular meetings with the collections team to review accounts and performance.
• coaching and development opportunities to enhance team performance.
• recruitment processes and recommend suitable candidates for hire.
• call quality and response times, addressing any issues promptly.
• weekly meetings with the collections team to solicit feedback and address concerns.

Requirements:

• of 5 years of experience in collections, with a focus on legal, bankruptcy, and recovery.
• in reporting and data analysis.
• proficiency is highly advantageous.
• ability to thrive in a small office environment.
• negotiation and communication skills.
• with basic tech proficiency.
• track record of meeting and exceeding performance targets.
• to navigate complex customer interactions with empathy and professionalism.
• at fostering a collaborative and supportive team culture.