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Delta Dallas Addison, TX (Onsite) Full-Time

Position: Collections Manager

Location: North Dallas

Salary: $60K-$70K

Role Overview: As the Collections Manager, you will collaborate with another Collections Manager to oversee the collections team, ensuring the efficient resolution of outstanding payment issues. Reporting directly to the Executive Vice President & President/CEO, you will play a pivotal role in maintaining high standards of service excellence and compliance.


  • and mentor the collections team, ensuring adherence to servicing policies and procedures.
  • workflow processes to optimize productivity and performance metrics.
  • escalated calls and initiate outbound communications when necessary.
  • a positive work environment conducive to productivity and high performance.
  • performance improvement plans as required and identify process enhancements.
  • with customers to resolve outstanding issues and offer alternative payment solutions.
  • compliance with company policies, procedures, and regulatory requirements, including the Fair Debt Collection Practice Act.
  • negotiations with borrowers to establish viable payment arrangements.
  • accounts under modification agreements to ensure compliance.
  • accurate documentation of collection activities and account information.
  • day-to-day collector activities, driving revenue generation results.
  • regular meetings with the collections team to review accounts and performance.
  • coaching and development opportunities to enhance team performance.
  • recruitment processes and recommend suitable candidates for hire.
  • call quality and response times, addressing any issues promptly.
  • weekly meetings with the collections team to solicit feedback and address concerns.


  • of 5 years of experience in collections, with a focus on legal, bankruptcy, and recovery.
  • in reporting and data analysis.
  • proficiency is highly advantageous.
  • ability to thrive in a small office environment.
  • negotiation and communication skills.
  • with basic tech proficiency.
  • track record of meeting and exceeding performance targets.
  • to navigate complex customer interactions with empathy and professionalism.
  • at fostering a collaborative and supportive team culture.
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Addison, TX (Onsite)

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Not Specified

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