Patient Account Representative

Patient Account Representative

Dallas, Texas, United States (On-site)

Patient Account Resolution Specialist (100% On-Site)

Overview

Join a growing healthcare organization with a thriving, supportive culture! We're looking for a Patient Account Representative to be the go-to resource for patients, resolving billing questions, processing payments, and ensuring every interaction is smooth, professional, and positive. This is a hands-on, impactful role where you can make a real difference every day.

Key Responsibilities

• Manage a high volume of incoming and outgoing patient communications related to medical billing, account balances, insurance coverage, and payment options
• Provide clear, patient-friendly explanations of billing statements, insurance determinations, and financial responsibility
• Review, verify, and update insurance information and patient account details
• Post and process patient payments while ensuring accurate account documentation
• Maintain detailed and timely notes of all patient interactions within the billing system
• Partner with internal billing and coding teams to research and resolve account discrepancies
• Respond to patient questions through multiple channels, including phone, email, voicemail, and patient portals
• Support statement generation, refunds, audits, and other ad hoc projects as assigned
• Adhere to all HIPAA, privacy, and compliance standards always

Qualifications

• Strong customer service mindset with clear, confident communication skills
• Team-oriented, proactive, and willing to go above and beyond
• 1+ year of medical billing or patient-facing healthcare experience
• Solid understanding of insurance plans, medical terminology, CPT/HCPCS codes, and EOBs
• Highly organized with the ability to prioritize in a fast-paced environment
• Comfortable navigating billing systems and Microsoft Office tools

If you're organized, patient-focused, and ready to make a difference in a fast-paced, growing healthcare environment, we'd love to hear from you!