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Director of Member Services

Delta Dallas Plano, TX (Onsite) Full-Time
$80,000 - $90,000/Year
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Are you a Master of Communication and team cohesion? We're seeking an innovative leader to revolutionize member experiences. Your background in alumni, sorority relations, or similar organizations is a plus. Nonprofit experience is preferred due to the unique volunteer-centric model of the organization.

As the Director of Member Services, you'll be at the forefront of enhancing member interactions, driving growth, and streamlining operations.


  • Spearhead strategies to elevate membership engagement.
  • Enhance member value, inclusion, and growth initiatives.
  • Oversee a team and collaborate with national volunteers.
  • Drive chapter operations and alumni programs.


  • Five years in nonprofit membership, 2 years in leadership.
  • Bachelor's degree required.

Key Areas:

Member Experience:

  • Develop educational resources and support for chapters.
  • Cultivate a robust alumni program.
  • Foster collaboration with other leadership team members.
  • Manage chapter lifecycle and address inquiries.

Inclusion Initiatives:

  • Stay ahead of membership trends and implement best practices.
  • Ensure uniformity in membership service standards.
  • Uphold organizational core values and nurture relationships.

Growth Strategies:

  • Propel membership growth and alumni programs.
  • Devise innovative approaches for chapter expansion and activations.

Volunteer Collaboration:

  • Train national leaders and optimize volunteer contributions.
  • Encourage staff to effectively utilize volunteer teams.


  • Support strategic planning for chapter support structures.
  • Set annual goals, strategies, and budgets using membership data insights.
  • Collaborate with the leadership and management team.

Apply today at

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Plano, TX (Onsite)

Job Type

Business Development


Not Specified

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